Hello,
Please refer to the below details and share some profiles ASAP.
Position: Global Service Desk
Location: Mahape(Ghansoli)
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Experience: 1 year+
Qualification: HSC+
Timings: Night Shift: Rotational: Starts from 5 pm - 10 pm(9.30 hours)
Support: US/UK
Night Shift Allowances would be over and above CTC.
Communication: Excellent
Please find below the JD.
- Logging calls received by Business Users from Email/Phone/Web
- Hardware fault diagnosis & isolation on desktops/laptops. 1st level of support under warranty.
- OS Support on Windows 7, Windows 10 & other System Software support.
- Software Support on MS Office, O365, Office Automation, Anti-virus software & E-Mail Client(Outlook).
- Providing Remote Support to the calls logged by the out-location branches
- Configure/troubleshoot Network connectivity of desktops/laptops
- Troubleshooting issues related to the Internet, and Intranet.
- Laptop/Desktop Encryption Support.
- Configuring the print servers & resolving printing problems of the users
- Performing any Install, Move, Add or change at the client level
- Support for VPN connectivity support.
- Escalating and Coordinating with the respective team in case the issue is not resolved with the initial troubleshooting.
- Basic Support (L1) on Voice / Video-Conferencing (VC) Management (Client Side).
- Coordinate with other support groups.
Job Types: Full-time, Regular / Permanent
Salary: ₹500,000.00 - ₹550,000.00 per year
Benefits:
- Health insurance
Day range:
- Monday to Friday
Shift:
- Night shift
- US shift
Work Location: In person
Speak with the employer
+91 7506660855
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